The Student Handbook


Booking

You can schedule any service on our website through the "Book Now" button at the top of the page or click here. If you have any questions or would like one of our team members to schedule a service for you, please contact us by phone or email. Contact info can be found at the bottom of this page.

Email: info@thedoghousememphis.com

Phone: 901-791-2224

Fax: 901-275-8139 


School Supplies

Curious about what you should bring to school? Well, you’re in the right spot!

Each dog that visits The Doghouse should arrive wearing a properly fitted collar. Keeping your dog safe is our number one concern. We have taken safety precautions to keep dogs safe on The Doghouse premises, but please be aware that we are located on Summer Ave. and there is often road traffic. Please make sure your dog’s collar is properly fitted and they are attached to a leash before they get out of your car.

We will keep your dog’s collar on during their time at The Doghouse, and keep their leash in a designated cubby until you come back to pick them up.

If your dog is staying overnight, they may bring their favorite blanket, bed, or toy from home with them. We just ask that these items are safe to leave with them while overnight. We assume no liability for chewed, destroyed, dirty, or lost items.



Meet N’ Greets

To ensure that The Doghouse Memphis is the best fit for your dog, we will have an in-person consultation to go over your kiddo's history, address any concerns you may have, answer questions, assess your kid's behavior, collect necessary paperwork for their first day, and just spend some quality time getting to know each other! If everything goes well, your dog will be approved to join our pack. After approval, you will be able to book any service! 


Vaccinations

To keep The Doghouse safe, we require all dogs to have received the following vaccinations: Distemper/Parvovirus (DAPP), Kennel Cough (Bordetella), Canine Influenza, and Rabies. Please make sure your dog is up-to-date on their vaccinations. If they aren’t at the time of drop-off, we will unfortunately have to turn them away. We have the right to refuse care for any dog that has an obvious or harmful infection.

Email: info@thedoghousememphis.com

Fax: 901-275-8139 


Food + Medications

Our team is equipped to give your dog medications while they are visiting The Doghouse. If your dog requires medicinal attention throughout the day, please bring your dog’s medication with their name written on it and instructions for the teachers.

Currently, our standard brand of food is Fromm Classic dry dog food. If your dog has specific dietary needs please provide your own food in a container with their name on it. 


Payment

Payment is due before or at time of appointment. Owner agrees that they will not be able to drop their pet off until all services have been paid in full. Owner will also be responsible for any surcharges if you are late to pick up your dog. See below for Daycare and Boarding surcharges.

Drop-Off: 7:00am-9:00am
Pick-Up: 4:00pm-6:00pm

*If your dog is picked up after 6PM, you will incur late fees. If you know you are going to be running late, please give us ample time to plan accordingly.


Cancellations

You may cancel your own appointments by using our online scheduling service or by calling our office. Cancellations must be made at least 24 hours in advance. If you cancel your appointment less than 24 hours in advance, you will be charged in full for your service. We must do this due to our small class sizes and limited space. If you have an emergency or an urgent situation that would lead to a cancellation, please call us. 


In Case Of Emergency…

Please be aware we take your dog's health and safety very seriously. If there is a medical emergency while your dog is at The Doghouse Memphis, you are authorizing us to take action and do whatever is necessary for the safety of your dog. In emergency situations we will always contact you first. If we fail to reach you, we will call the emergency contact listed on your account. If we believe that the situation needs to be addressed prior to contacting you, we will ensure that your dog receives the appropriate and proper care. Dog owner agrees to be responsible for any necessary expenses that may be incurred. 

 

Imagery/Media Rights

The Doghouse has the right to use any and all images of your dog in all forms and media, including composite or modified representations. The company is not obligated to include dog names as a credit in connection with the image. Owner agrees and understands that the company can use any imagery of their dog in all forms of media throughout the world forever—for any and all purposes the company chooses. All rights reserved.